StatCounter Knowledge Base

HELP

Getting Started!

Knowledge Base

KNOWLEDGE

Can i pay with a business check (cheque) for a full year?

Yes! Simply login to your account.

Click "Upgrade" in the top navigation.

In the left menu select "Payment Method" and choose "Check/Money Order".

We also accept wire/bank transfers.

Then simply select "Choose Upgrade" in the left menu and follow the rest of the steps.

How do I upgrade?

Upgrading couldn't be easier. Simply log into your account and click the "upgrade" link.

I upgraded my account but my log size has not been increased - how long does it take?

The upgrade is instant! We give our members the power to do whatever they want with their increased log quota. It is not automatically assigned to your projects. You need to log into your account, click on the installation & configuration icon of one of your projects. Then click the 'adjust log' link. Then set the log size of your project to your desired amount.

I've adjusted the log size of my project but it isn't making use of the increased capacity. Why?

The log sizes are based on an efficient circular storage system that maximises the use of space. The old cycle of your log will finish before it begins to use your new log size.

I want to upgrade for a full year - not a monthly subscription.

We now offer this ability! When choosing your upgrade you can pay monthly, quarterly or yearly!